London, 17 April, 2007: Offshoring now seen by many as a strategic initiative for any software organisation that is serious about competing globally was given a massive boost earlier today with a new initiative aimed at the critical virgin market First Time Offshoring (FTO), launched by Zensar Technologies at the Gartner Outsourcing and IT Services Summit 2007.
Krishna Ramaswami, Head of Operations for Global Outsourcing Services at Zensar Technologies, revealed to an audience of leading UK and European companies a unique FTO package designed exclusively for organisations who had either yet to offshore or who had done so but had been less than satisfied with results achieved.
Mr Ramaswami, speaking at the sixth annual Gartner Outsourcing and IT Services Summit in London, told his audience that many companies across the world were aware of offshoring but had not taken the first step, for a variety of reasons, ranging from whether the time was right for them to outsource, to how they would retain control, whether there might be a cultural mismatch, what implications there might be on security and how the whole process would be managed.
Promoting wage disparity to achieve cost savings has been a significant contributor to failed offshore initiatives, primarily because other hidden costs of infrastructure, due diligence etc are not articulated. They believed they must achieve massive, often unrealistic, cost savings on outsourcing. The real savings however come on achieving steady state,12-18 months into the engagement, said Mr Ramaswami.
As the confidence builds, we also see relationships build from just cost saving to more value adding services that include key BPO (Business Process Outsourcing) areas and KPO (Knowledge Process Outsourcing), he added.
To address potential barriers to achieving FTO, Zensar had completed several months of obtaining customer opinion and feedback. From this research it had developed a process to provide reassurance and reinforce the offshoring message, demonstrate expertise and support the decision-making process, as well as achieving buy-in from users in addition to decision makers.
We believe our approach gives first timers a unique chance to learn and better understand what they are getting into. They control their involvement and can then feel much more confident as they move forward. This approach will be an important milestone in the concept of FTO being introduced to a vast new range of organisations.
Zensar employs over 3,800 people globally with nearly 200 people based in the UK and Europe. It has a robust customer base, and has formed strong partnerships with Sun Microsystems and Oracle. Zensar opened its new European headquarters in the UK last Autumn, where its customers include Marks & Spencer, National Grid, Cisco Systems, and Electronic Arts.
Zensar Technologies is among the top 25 software services providers from India. Zensar is the world's first enterprise-wide SEI CMM Level 5 Company and now a CMMI Level 5 Company with industry expertise that spans Retail, Manufacturing, Banking, Finance, Insurance, Telecommunications, Utilities and Pharma. Zensar has more than 3800 employees with sales and operations presence across US, UK, Germany, Sweden, Finland, Middle East, South Africa, Hong Kong, Singapore, Australia, Japan and China. The Company delivers comprehensive services in mission critical applications, enterprise applications, e-business, BPO and Knowledge Services. The Company has developed tools and methodologies, including the proprietary Solution BluePrint (SBP), which enables its clients with innovative business solutions and a rapid go-to-market' capability. The Company supports Fortune 500 clients with software business solutions that help them compete in the digital economy.
This is cache, read story here
